Customer satisfaction of Fine & Country outlets close to 100%

Fine & Country, of which Dawsons, Swansea, is an outlet, says it has a customer satisfaction rate which is up by almost 1% to nearly 99%. Property Industry Eye is reporting that almost all (98.96%) of people surveyed who had used Fine & Country in the past would recommend their services to family and friends. It has also increased its target audience brand awareness to 47.79%, a rise of 8% since April 2016. Word of mouth also showed up as a powerful tool for the company, with 23% of respondents hearing about Fine & Country from family and friends. Tom Hope of Fine & Country, Swansea completely supports the recent survey findings. "Selling clients who look for the highest quality of property marketing and customer service, realise after a conversation with F&C, that there is no better company who can put together ‘local knowledge and expertise’ along with a proven UK and international specific marketing approach, to reach the widest audience," said Tom. "There is no better offering than being the ‘go to person’ when looking for that special and specific home, whether selling or buying. "The vast majority of our clients instruct F&C as we are known as agents who market ‘individual’ properties and attract buyers who are looking for something very special." The new results mean that almost half of Fine & Country’s demographic is now aware of the brand. The survey also shows that 87% of people who invited the agency to value their home chose to instruct Fine & Country. The rise in brand awareness comes after a year of advertising on multi-channel platforms, including in print, online and TV. The brand regularly advertises agents’ properties in national newspapers including The Times, Sunday Times and Telegraph. The survey was run on SurveyMonkey and targeted adults aged over 35 who are in Fine & Country’s target demographic of home owners who earn over £50,000.